Delivery & Returns

 

Refund Policy:
We're so convinced you'll absolutely love our products, that we're willing to offer a 7 day risk-free money back guarantee if you receive a product that is damaged or faulty. If your order arrives damaged, we ask that you email us within 7 days of receiving your product and we will contact you to return the product and arrange for a refund or exchange of the product(s).
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@salimazzam.com.

Shipping Policy: 
ETS,Salim Azzam ("we" and "us") is the operator of (https://www.salimazzam.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
  1. Return

  2. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days for in stock items.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the availability of the item you have purchased; pre-order items and customized items will require more time to prepare and ship. We are aim to dispatch your order as quickly as possible so you can enjoy your purchase as soon as possible.

4.3 Dispatch Time

Orders are usually dispatched within 5 business days of payment of order. Our store operates on Monday - Friday during standard business hours, except on national holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. We ask that you email us with 24 hours of placing your order so that we can assist in address change requests. Any request sent after 24 hours cannot be guaranteed to be processed.
 
4.5 P.O. Box Shipping
www.salimazzam.com will not ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 


4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation and help track your package.

  1. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  1. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please keep the parcel and get in touch with our customer service.

  1. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Salimazzam.com encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Salimazzam.com at the customers expense, and the customer will not receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
  1. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations 24 hours after an order has been placed. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service enquiries, please email us at info@salimazzam.com